2-1 Homework Activity: Module Two Assignment
*** MUST HAVE MICROSOFT PROJECT FOR THIS ASSIGNMENT***
Use Microsoft Project to review the plan provided to you. The project plan is the initial draft based on the case. You will need to analyze the plan and make proper adjustments to meet the timeline requirements, as well as to ensure that resources are properly allocated. Additionally, you will add resource per hour costs so that you can include the estimate of cost for the project.
For additional details, please refer to the Module Two Homework Activity Guidelines and Rubric document, the Module Two Case Study document, and the Module Two Homework Project File document.
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Write My Essay For MeIT 510 Module Two Case Study You are employed in the corporate IT department of UR Covered, Inc., which is one of the largest major auto insurance companies in North America. Based on a yearlong study, your company management has identified a mobile application as an opportunity to improve customer service in the area of claim management. There are both positive and negative arguments presented by management on how the mobile application can influence customer relationships. As a result, management decided to form a dedicated committee to study the problem further. The committee has two months to complete the study and will then return and present their results to management. Based on the additional study results, management believes they will be able to make a much more informed decision that is in the best interest of both the company and its customers. As an IT business analyst, you are selected by management to perform the IT study of the mobile application. You will follow the IT company standard project process to complete the outputs supporting the initiation and discovery steps. The resulting output model will be presented to management for a GO/NO GO decision. In the event there is a GO decision, the model output will be used as input to the remaining project steps of construction, verification and validation, and closeout. In the event of a NO GO, the resulting output documents will be archived accordingly and the project will move to closeout. The following information was noted during management meetings and should be able to get you started: In the monthly management meeting, one of the agenda items was to discuss the claims management system. This system is over 5 years old now and it does a fantastic job of managing customer claims internally for case managers. The case manager is responsible for the entire workflow beginning with the initial claim request and ending with the final customer follow-ups after a claim has been completed. The system is well integrated with accessibility via the web for all people involved with the claim, including car repair shops, auto body, paint shops, etc. The web application screens are user friendly however they do require a computer to access. Based on the case manager contact with customers as well as other survey based feedback channels, it was determined that customers would prefer to use a mobile application because they don’t really use a computer any more. They found that they called their case manager instead of logging into the web application. As the discussion continued regarding the mobile application, the managers believed that it was a great idea. The discussion began to dive further into details and some managers quickly recognized that maybe a mobile application would not be good for the customer relationship. The contact with the case manager and customer was more personal. The mobile application may cause a customer to feel disconnected and lose that personal connection. Another concern was ensuring that the information provided was accurate. One claim manager provided the following example. Consider that the customer checks on the status of a claim to find that it is in a pending status. This internal status is meaningful and positive to the case manager who can properly communicate the interpretation of the pending status, whereas the customer becomes stressed because they interpret this status as meaning their claim is not approved. The management team agreed that they all were in favor of a mobile application. However, they wanted to perform further analysis to ensure that the application could keep the personal connection with the customer. The information below outlines the high-level requirements and scope of the mobile application as agreed on by the management team: The mobile application is intended to provide customers an alternate communication option with their case manager. It is to be an extension of the current process and not a replacement of the current process. It will need to represent information in the same manner that a case manager would. For example, internal system status will need a mapped customer status. It should have options for alerting the customer to new information. It should have two-way communication for the case manager and customer, for example, a message area that each can write/read/respond to. It should have the case manager’s online business card with an option to immediately dial the case manager from the mobile application. It will need the same security IDs and levels as already exist in the web application. It was decided that this mobile application would first be designed for an Apple iPhone/iPad platform. It will integrate with the existing claim management system database. It is to be an actual iOS application versus a mobile version of the current claims management website. The study is not expected to solve all the IT infrastructure details but it is expected to focus on the end user experience. IT 510 Module Two Homework Activity Guidelines and Rubric Use Microsoft Project to review the plan provided to you. The project plan is the initial draft based on the case. You will need to analyze the plan and make proper adjustments to meet the timeline requirements, as well as to ensure that resources are properly allocated. Additionally, you will add resource per hour costs so that you can include the estimate of cost for the project. Perform the following tasks and prepare a document that includes the answers to questions in the task list below: 1. Using Microsoft Project, open the plan (Module Two Homework Project File, in the Assignment Guidelines and Rubrics section of the course). 2. Review the different project views. You can do this by using the drop-down arrow on the Gantt Chart icon in the top left of the project menu. Review the following project view: a) Gantt Chart—Usage Table i. From the Gantt Chart view, select the View tab from the top toolbar. ii. On the View tab, select the Tables drop-down and select Usage. b) Network Diagram c) Resource Sheet d) Resource Usage—Summary Table 1. Select the Resource Usage view from the Gantt Chart drop-down. 2. While you are in the Resource Usage view, select the View tab from the top toolbar. 3. On the View tab, select the Tables drop-down and select Summary. e) Task Sheet f) Timeline Reviewing these different views provides further insight into the project schedule. Note that the options under drop-down menus in Project will contain different content depending on which tab you have selected on the top toolbar. For example, if you have the Task tab selected, the Gantt Chart dropdown will have different options than when the View tab is selected. Similarly, the Tables drop-down will change the view based on the specific chart being displayed. 3. Return to the Gantt Chart view. Notice the total duration is 56 days, which is more than two months. a) Ensure that Auto Schedule is selected for the project. i. The status bar at the bottom of the screen should read, “New Tasks: Auto Scheduled.” If it does not, click on the New Tasks: . . . text in the status bar and select Auto Scheduled. 1. You can also change this setting by selecting the Task tab from the top toolbar and clicking the Auto Schedule icon. b) Change the following 14d tasks to 10d tasks: i. Fact Find ii. Review Existing System iii. Create Web Page Prototype iv. Create iOS Prototype You realized that you meant two weeks, but that is 10 days in a project and not 14 days. Notice that the total duration is now 48 days and work is 768 hours, which is very close to two months in length. 4. From the Gantt Chart drop-down, select the Resource Sheet. a) Notice that two resources are red. These resources are assigned to more work than they have hours available to work. This means they are overallocated. b) From the Gantt Chart drop-down, select Resource Usage. i. While you are in the Resource Usage view, select the View tab from the top toolbar. ii. On the View tab, select the Tables drop-down and select Summary. In this view, you can see (in the grid on the right) the number of hours allocated per day for each resource. Numbers in red indicate that there is an over-allocation. c) Note that the following tasks are over-allocated: i. System Analyst 1. Fact Find 2. Review Existing System 3. Review Solution Architecture 4. Validate Prototype ii. Project Manager 1. Create Business Case Document 2. Create Schedule 3. Fact Find 4. Review Existing System 5. Determine Recommendation 6. Create Executive Presentation For each of the over-allocated tasks, note the number of work hours for each day in the grid on the right. (You will need to scroll horizontally to see all days of the project.) 7. Double-click the over-allocated tasks to get the Assignment Information panel. 8. On the General tab, change the Units from 100% to 50% and select OK. 9. Note the change in the number of hours on the task after each change. a. Repeat this process for each of the over-allocated tasks. From the Gantt Chart drop-down, return to the Resource Sheet view and note that the resources are no longer in red. All over-allocations have been resolved by reducing the units from 100% to 50%. 5. Return to the Gantt Chart. Select the View tab and, from the Tables drop-down, select Usage. a) Notice the following: i. Duration changed from 48 to 69 days. ii. Work remained the same at 768 hours. b) Navigate to Help in Microsoft Project. (Press F1 or click the question mark icon in the top right of the window.) i. Search for “Duration Unit Work Formula.” ii. Review the article titled “Change the task type for more accurate scheduling.” c) In 2 to 3 sentences, respond to the prompt below in a Word document. Use the heading “Resource Assignments.” i. Why did the duration change and work remain the same when the resource units were changed from 100% to 50%? 6. Change to the Resource Sheet. For each resource, enter the following hourly cost for the standard rate: a) b) c) d) Web Developer, $35/h Mobile Developer, $35/h Project Manager, $50/h System Analyst, $50/h 7. Change to the Gantt Chart view. Select the View tab and, from the Tables drop-down, select Cost. a) In 2 to 3 sentences, respond to the prompt below in your Word document. Use the heading “Project Cost.” i. What is your total project cost? Referencing the “Duration Unit Work Formula,” explain how changes in this formula can change your total project cost during the execution of the project plan. 8. Change to the Project tab and select Project Information. Click on the Statistics… button. Take a screenshot of the Project Statistics dialog box and include this as the last item in your Word document. 9. Exit the Project file and submit your Word document. Rubric Guidelines for Submission: The Module Two Homework Activity should follow these formatting guidelines: 1–2 pages, double-spacing, 12-point Times New Roman font, one-inch margins, and citations in APA. Critical Elements Adjustments and Analysis Results Articulation of Response Proficient (100%) Submission clearly addresses the adjustments that must be made in order to arrive at an analytical conclusion of each prompt Each prompt is executed properly within Microsoft Project and has similar summary results to the expected outcome of the project Submission has no major errors related to citations, grammar, spelling, syntax, or organization Needs Improvement (55%) Submission insufficiently addresses the adjustments necessary to arrive at the appropriate conclusion Not Evident (0%) Submission does not state the adjustments needed to conclude the assignment Submission insufficiently addresses each prompt within Microsoft Project or the submission insufficiently provides summary Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission does not include Microsoft Project or the submission does not provide summary 40 Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 20 Total Value 40 100%
2-1 Homework Activity: Module Two Assignment
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